Free support is provided for our products for up to one year from purchase but if you have a "quick question" after the initial one year period, we will try to assist you at no charge.
If the issue you are having is due to changes made to your system, the product was purchased over one year ago, or an excessive amount of support has already been provided to you as determined by Sound Ideas, there may be a charge for our assistance (we accept MasterCard, VISA and American Express).
The current support rate is $12 per 6 minute increment with a minimum of 2 increments (i.e. $24 minimum charge for up to 12 minutes).
Support services are also available for hire (rates vary).
Support email: firstname.lastname@example.org